Privacy Policy

DCT Japan Co., Ltd. (hereinafter referred to as 'the Company') recognizes the importance of protecting personal information. This Privacy Policy explains how we collect, use, and manage personal data in compliance with the Act on the Protection of Personal Information (APPI) and other relevant Japanese laws and regulations. It applies to personal information obtained from users (including medical institutions, patients, and general users, collectively referred to as 'User Information') through our services.

1. Scope of Application

This Privacy Policy, together with the Terms of Use and other agreements between the Company and users (hereinafter referred to as the "Terms of Use, etc."), applies to the Company's services (hereinafter referred to as the "Services").

2. Information Handled by the Company

In providing the Services, the Company may process User Information as outlined below for each user category. In addition, information regarding patients' families and other individuals may be handled due to the specifications of the Company's Services.

2-1. Medical Institutions and Affiliated Entities

1. Names, representative names, addresses, and other information of medical institutions and affiliated entities, registered when they use the Company's Services (including the names of individuals using the Company's Services at medical institutions).
2. Information entered by medical institutions and affiliated entities, when using the Company's Services (including the information in 2-2 B and C), usage history, and other information generated in connection with the use of the Services.

2-2. Patients and General Users

1. Names, dates of birth, ages, genders, and other information prescribed by the Company and registered for the Company's Services.
2. Information obtained through online medical questionnaires.
3. Information obtained through monitoring and the recording and storage of Personal Health Records (PHRs).
4. Video and audio information exchanged between patients and medical institutions and affiliated entities (limited to online consultations).
5. User Information transmitted from applications (apps) provided for smartphones, etc. (including location information, information on terminal identification such as terminal IDs, referrers, information on information and communication terminal operating systems, and IP addresses).
6. Information provided to the Company by patients through responding to surveys conducted by the Company regarding matters concerning the quality, efficacy, and safety of pharmaceuticals, medical devices, quasi-drugs, cosmetics, or regenerative medicine products, and other information necessary for the proper use of pharmaceuticals, etc. (hereinafter referred to as "Safety Management Information").

The information from 1 to 3 of 2-2 may be provided not only by the patients themselves but also by their families, facilities used, or medical institutions visited on behalf of the patients.

2-3. Corporate Representatives

1. Personal information of corporate representatives obtained through the Company's Services, such as affiliated companies, departments, titles, names, telephone numbers, email addresses, participation in various events and seminars, and survey responses.

2-4. Other

1. Information of job applicants and internship applicants.
2. Employee information.

3. Purposes of Use

The information handled by the Company is used for the following purposes:

1. User authentication, responses to users who violate the Terms of Use, investigations based on confirmation of user usage status, various necessary notifications, responses to user inquiries, consultations, and complaints, and other matters related to the operation of the Company's Services.
2. Confirmation of user reservation, consultation, and guidance status, and notifications regarding the Company's Services or services incidental or related to the Company's Services, such as necessary information provision and reminders.
3. Improvement of the Company's Services, responses to malfunctions, and provision, maintenance, development, and improvement of the Company's Services or services incidental or related to the Company's Services.
4. Solicitation of monitors and interviewees for the purpose of promoting the Company's Services.
5. Measurement of traffic and behavior of users and visitors to the Company's website.
6. Delivery, display, and measurement of the effectiveness of advertisements.
7. Advertising and surveys conducted by the Company.
8. Creation and provision of marketing materials for the Company's Services.
9. Analysis of User Information and conducting research and development that supports medical research and research on diseases, medications, treatments, and other diagnostic and therapeutic support.
10. Information provision to applicants for the Company's recruitment process, company information sessions, internships, and other recruitment-related events (hereinafter referred to as "Applicants"), recruitment selection procedures for Applicants (including communication as necessary during the recruitment selection procedures), inquiries from Applicants, and recruitment administration.
11. Human resource management, labor management, occupational safety and health management, other employee information management, and provision of education and training for employees.
12. Processing and sharing of statistical data derived from User Information after anonymization.
13. Implementation of functions including communication functions of applications (apps) for smartphones, etc.
14. Provision of Safety Management Information to third parties such as medical institutions, pharmaceutical-related businesses, and medical professionals for the fulfillment of post-marketing safety management operations entrusted to the Company, and for purposes related to health management, medical support, academic use, and other related purposes.

4. Use of Google Analytics

The Company's managed websites may use Google Analytics, a web analytics service provided by Google. Google Analytics collects data through cookies and similar tracking technologies. This data may be used to improve the functionality of the Company's managed websites and to improve services and quality.

Users can opt out of Google Analytics tracking by adjusting their browser settings or using Google's opt-out tool. Please refer to the Google Analytics Terms of Service page and the Google Privacy Policy page for details on these terms.

5. Safety Management

5-1. Safety Management and Employee Training

5-2. Outsourcing

When the Company outsources the handling of User Information to external contractors, the Company provides instructions and supervision for appropriate management to ensure that the contractors take reasonable safety management measures.

6. Provision to Third Parties

As a general rule, the Company will not provide users' personal information to third parties without their consent. However, the Company may share User Information with third parties in the following cases:

1. With Consent

   The Company may provide information to third parties through the Terms of Use, etc., of the Services provided by the Company, or with individual consent. In such cases, the details will be indicated in the relevant Terms of Use, etc.

   1. Delivery, Display, and Measurement of the Effectiveness of Advertisements

      In order to analyze interests, etc., and deliver the Company's advertisements according to the results, and to measure advertisement results, the Company may provide users' personal information to the following third parties by methods such as providing electronic records:

      [Information to be Provided]
      Personal information obtained through the Company's Services, such as names, email addresses, cookie IDs, online identifiers such as advertising identifiers, member IDs and other unique identifiers, website browsing history and search history, product purchase history, service usage history, responses to advertisements, and other behavioral history.

      [Recipients]
      Advertising distribution companies, platform operators of SNS, affiliate companies, and media companies, etc., which are the Company's partners.

   2. Provision to Partner Companies

      In order to implement seminars and other events, provide services, provide information about services and events/seminars that may be beneficial in the future, and analyze questionnaire contents, the Company may provide information of job applicants, internship applicants, and corporate representatives to the following third parties by methods such as providing electronic records:

      [Information to be Provided]
      Company names, roles, titles, responsible areas, names, email addresses, telephone numbers, how they learned about the seminars, and other information entered or described in questionnaires, etc.

      [Recipients]
      Companies that co-host seminars with the Company and other partner companies.

2. Compliance with Legal Obligations

   When the provision of User Information is necessary due to laws, regulations, or requests from public or governmental institutions.

3. Data Processing by Third-Party Service Providers

   When User Information is processed by third-party service providers under outsourcing agreements for handling User Information, the Company ensures appropriate management and supervision to maintain security and compliance.

4. Necessary for Service Provision

   When providing information such as addresses to delivery companies when the Company assists in the delivery of pharmaceuticals, etc., by medical institutions, or when providing information such as credit card numbers to payment processing companies for credit card payment procedures for consultation fees, etc., when the provision is within the scope of the Company's legitimate business and there is no risk of infringing on the rights and interests of the users.

5. Necessary for the Fulfillment of Post-Marketing Safety Management Operations, etc.

   When providing Safety Management Information to third parties such as medical institutions, pharmaceutical-related companies, and medical professionals for the fulfillment of post-marketing safety management operations entrusted to the Company, and for purposes related to health management, medical support, academic use, and other related purposes.

6. Upon User Request

   When explicitly requested by the user to disclose or provide information to a third party.

7. In Case of Business Succession

   When information is provided due to business succession due to merger or other reasons.

7. Joint Use

The Company may jointly use the items listed below with its parent company, Integrity Healthcare Co., Ltd.

1. Personal information of corporate representatives in 2-3.
2. Other personal information in 2-4.

These items will be used for the purposes stated in 3. Purposes of Use, 2 and 3, and 10 and 11.

[Name or Title of Person Responsible for Management]
DCT Japan Co., Ltd.
President and Representative Director Shinsuke Muto
Integrity Healthcare Co., Ltd.
President and Representative Director Ai Sonoda

8. Handling of Special Care-Required Personal Information

User Information may include information related to medical care and health, and therefore may fall under the category of special care-required personal information under the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the "Personal Information Protection Act"). In this case, appropriate handling will be performed in accordance with the provisions of the law.

9. Requests for Disclosure, Correction, Suspension of Use, etc.

Regarding User Information of which items are subject to requests for disclosure, correction/deletion, suspension of use/provision suspension based on the Personal Information Protection Act, the procedure for making each request is as follows. Furthermore, requests made by a legal representative of the individual or a representative appointed by the individual will also be handled according to the same procedure.

1. Please self-sign and seal the prescribed request form (hereinafter referred to as the "Request Form"), enclose a copy of your resident card (issued within 30 days before the request) and a postal money order for the prescribed fee, and send it by registered mail. The mailing address is as follows.
   
   [Mailing Address]
   DCT Japan Co., Ltd. Personal Information Management Department
   1-27-5 Nihonbashi Kakigaracho, Chuo-ku, Tokyo 103-0014 Yamato B.L.D
2. After sending the Request Form, a copy of your resident card, and the postal money order for the prescribed fee, we will contact you at the contact information you provided to verify your identity. Only if the identity of the User Information and the person who made the request is confirmed, and it is confirmed that you are the individual, we will respond to the disclosure, etc.
3. If your identity cannot be confirmed, if the Company does not hold the User Information that is the subject of the request, or if disclosure, etc., is not required by the Personal Information Protection Act or other laws and regulations, we will not respond to the disclosure, etc., and will notify you of this.

10. Data Retention Period

The retention period depends on the type of data and its intended use. Unless required by law, the Company retains User Information only as long as necessary for the purposes outlined in this policy.

11. Manager and Contact Information

The contact information for inquiries regarding the Company's Privacy Policy, handling of User Information is as follows.

DCT Japan Co., Ltd. Personal Information Management Department
E-mail：privacy@dctj.co.jp

12. Changes to the Privacy Policy

The Company may update the Privacy Policy from time to time. Important changes to the Privacy Policy will be posted on our website along with the latest Privacy Policy. The revised Privacy Policy will be effective from the time it is posted on our website.

Established: March 18, 2022
Revised: August 29, 2022
Revised: May 10, 2024

DCT Japan Co., Ltd.
President and Representative Director Shinsuke Muto